Reference

What You Agree to When You Use bata124

These legal terms set out the conditions that apply to your account, your transactions via DANA, OVO, or GoPay, and your use of the platform.

Account eligibility termsIndonesia-specific access conditionsDANA, OVO, GoPay transaction rulesData handling and retentionRight to request changes

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LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, a dispute over a DANA, OVO, or GoPay transaction, or a request related to your account data, our support team handles legal-related queries directly. Players in Bandung and across Indonesia can reach us through the channels below — bring your account ID and the relevant transaction reference when you contact us.

Live Chat Open the chat widget from your account dashboard. Raise legal or account-condition queries directly and a support agent will respond during operating hours.

Email Support Send detailed legal queries or data-request submissions to our support email. Include your account ID and a clear description of the issue for faster handling.

Account Help Centre The Help Centre in your account settings covers common legal questions — account conditions, payment disputes via DANA or OVO, and data-access steps.

HOW WE HANDLE THIS

Data, Security and Your Account Rights

Your account data is stored under access controls and is not shared with third parties outside of the payment verification process — which includes confirming transactions with DANA, OVO, or GoPay where those rails are used. We retain transaction records for the period required by applicable conditions, and you can request a copy of your account data at any time through our support team.

Data Handling Account data is held securely and used only for verification, transaction processing via local payment rails, and legal compliance where required by applicable regional conditions.

Cookie Policy We use session and functional cookies to keep your account active and your payment method preferences saved. No marketing cookies are placed without your acknowledgement.

Account Security Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to lock your account.

Your Right to Request Changes You can request correction or deletion of personal data held on your account. Submit the request through live chat or email with your account ID as reference.

How Our Legal Terms Apply to Your Account

bata124 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Our terms are written for accounts accessed from Indonesia and are governed by the conditions of the eligible region in which you operate. Where local law restricts or limits access, those restrictions take precedence over anything stated here. Your account is personal and non-transferable — sharing

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login credentials or account wallets with another person is a breach of these terms. Transactions processed through DANA, OVO, or GoPay are subject to the terms of those respective payment providers in addition to ours; if a transaction dispute arises, the record on your e-wallet statement
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and the transaction log in your bata124 account are both used during review. We may update these terms when regulatory or operational circumstances require it. When a material change occurs, we will notify you via the contact detail registered to your account before the change takes
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effect. Continued use of the platform after a notified update constitutes acceptance of the revised terms. If any provision is found unenforceable under applicable local law, the remaining provisions continue in full effect. For questions about how a specific term applies to your situation, reach our
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support team through the contact paths listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About These Terms

These answers cover the legal questions we hear most from account holders in Indonesia — from eligibility and data rights to how payment disputes are handled.

These terms apply to anyone who opens or uses a bata124 account in a region where access is permitted under local law. Eligibility depends on your location and applicable regional conditions.

Access depends on local law and whether your region is covered under our eligible territory conditions. We recommend checking current access conditions before opening an account.

Raise the dispute through live chat with your account ID and the transaction reference from your DANA or OVO app. We review both the platform log and your e-wallet record to resolve it.

We retain account and transaction data for the period required under applicable conditions for the eligible region. You can request a copy of your stored data at any time via support.

Contact our support team by live chat or email with your account ID. We will confirm receipt and process the request in line with applicable data-handling conditions.

Yes. If we make a material change to these terms, we notify you at the contact detail registered to your account before the change takes effect. Continued use means you accept the updated terms.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoPrivacy Policy InfoBata124 Banking InfoTerms & Conditions

What You Agree to When You Use bata124

How to Reach Us on Legal Matters

Data, Security and Your Account Rights

Common Questions About These Terms

01 Who do these legal terms apply to?

02 Can I access bata124 from anywhere in Indonesia?

03 What happens if I dispute a DANA or OVO transaction?

04 How long do you retain my account data?

05 How do I request a correction or deletion of my personal data?

06 Will I be notified if the legal terms change?

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