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How bata124 Handles Your Personal Data

When you open an account and connect your DANA, OVO, or GoPay wallet, you share personal information with us — and we take that seriously. This page explains exactly what data we collect, why we collect it, and what rights you have over it.

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bata124 How bata124 Handles Your Personal Data
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to review, correct, or delete data we hold about your account, reach out through any of the channels below. Our support team handles privacy requests separately from general account queries — so when you write in, mention that your message is a data or privacy request. We aim to respond to all privacy-related messages within a reasonable timeframe, subject to verification of your identity.

Live Chat Open the chat widget from your account dashboard to send a privacy request directly. Identify your message as a data query so it reaches the right team.
Email Support Send your data access or correction request to our support email address listed in your account settings. Include your registered account name for faster processing.
Account Help Centre Visit the Help section inside your account to find the privacy request form. You can submit a request to download, correct or remove your stored personal data from there.
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We use a combination of technical controls and access restrictions to keep your account data safe. Payment details linked to DANA, OVO, and GoPay are handled through encrypted connections, and we do not store full wallet credentials on our servers. Your account activity is reviewed for unusual patterns as part of our fraud-prevention process — this is done automatically and does not involve sharing your data with unrelated parties.

Cookies and Tracking

We use session cookies to keep you logged in and analytical cookies to understand how the site is used. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account is protected by password authentication and OTP verification when you log in from a new device. Never share your OTP with anyone, including support staff.

Data Retention

We keep your account and transaction records for as long as your account is active and as required by applicable regulations. After account closure, data is held only for the legally required period.

Your Right to Correct Data

If any personal detail on your account is wrong — name, contact number, linked wallet — you can request a correction through our support channels. We verify identity before making any change.

Common Questions About Your Privacy on bata124

Below are questions we receive most often about data, account privacy, and how your wallet information is handled. If your question is not here, contact us directly through the support channels listed above.

We collect your name, contact details, date of birth, device information, and the wallet identifiers you use — such as your DANA or OVO registered number — when you complete account registration and verification.

We do not store your full wallet credentials. Payment processing is handled through the respective payment rails. We keep only the reference data needed to reconcile your deposits and withdrawals.

Yes. Contact our support team via live chat or email and submit a data access request. We will verify your identity first, then provide a summary of the personal data held on your account.

Send a deletion request through live chat or the Help Centre form. Note that some data must be retained for the period required by applicable law, even after your account is closed.

We share data only with payment processors required to complete your transactions — for example, the infrastructure behind DANA, OVO, and GoPay. We do not sell your data to advertisers or unrelated third parties.

Reach out to support through live chat or email and request a data correction. Our team will verify your identity before updating your name, contact number, or any other stored personal detail.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.